FAQ

Our on-site shop and bar is open between 1100 & 1400 (Monday - Friday) so please come by to grab a drink or to purchase your favourite rums and gins.

If you wish to visit outside of these hours, please give us a call to check someone is available!

Our online shop is always open and taking orders, which we aim to dispatch within 48hrs via DPD Local.

Please note that Fort Cumberland is operated by a gated entrance at all times. If you wish to visit the distillery, please use the call button at the gate and let them know you wish to visit us. Once inside, please follow the road round (following the 10mph speed limit) and you will see us on the right hand side.

We have plenty of parking next to the distillery.

Taxi's can also drop off and pick up from the distillery, but please make sure you arrange this with the driver when booking a pick-up as some don't come through the gate.

Live in a PO postcode? We will deliver to you for free!
The discount is applied automatically at checkout and we aim for your order to be delivered within a few days of ordering.

Our Tours are available to book online via the calendar on our tours page. Please click here to book.

If you have a gift voucher for a tour, please check our availability via the calendar and then contact us to book your required date.

How to change / cancel your tour

Click here and send us an email, and we will get back to you within 48 hours.

Use the contact form on our contact page, or send us an email by clicking here...

Issue with your order? 

We take complaints and issues with our products very seriously, and we constantly strive for excellence.

Send us a message on any of our social media pages, or just send us an email through our contact page and we will get back to you as quick as possible!

Please follow our Facebook or Instagram pages to check out any competitions or giveaways that we are running!