FAQ

Our on-site bar and shop is open between:

Monday - Friday: 10:00 - 16:00 

Saturday: 11:00 - 18:00 

Sunday: 13:00 - 17:00 

Please come by to grab a drink, a snack or to purchase your favourite rums and gins.

If you wish to visit outside of these hours, please give us a call to check someone is available!

Our online shop is always open and taking orders. 

Please note that Fort Cumberland is operated by a gated entrance. If you wish to visit the distillery, please use the call button at the gate and say you are visiting the Distillery.

Once inside, please follow the road round (following the 10mph speed limit) and you will see us on the right hand side.

We have plenty of parking next to the distillery.

Taxi's can also drop off and pick up from the distillery, but please make sure you arrange this with the driver when booking a pick-up as some don't come through the gate.

If arriving by foot please use the small gate at the entrance and press the call button. Please follow the road round to the distillery once inside.

Fort Cumberland Road is served by bus route 25, which runs between The Hard (Gunwharf) and Hayling Ferry via Eastney. More details on bus timetables can be found here

Live in PO1 - PO6? We will deliver to you for free!
The discount is applied automatically at checkout and we aim for your order to be delivered within a few days of ordering.

All other orders will be shipped by courier within 2 working days.

We work with APC couriers to ship our national orders. We aim to ship all orders within 2 working days.

Our postage fees are:

Standard Shipping (2-4 days) - UK only £3.95

Premium Shipping (Next Day) - UK only £5.95

Premium Shipping (Next Day) UK only (Over £50) £2.95

Your email will be given to the courier who will send you tracking information. 

Our Tours are available to book online via the calendar on our tours page. Please click here to book.

If you have a gift voucher for a tour, please check the availability via the calendar and then follow the instructions to book online. You will be able to enter your voucher code on the payment page to redeem it.

How to change / cancel your tour

Click here and send us an email, and we will get back to you within 48 hours.

Use the contact form on our contact page, or send us an email by clicking here...

Issue with your order? 

We take complaints and issues with our products very seriously, and we constantly strive for excellence.

Call or email us and we will get back to you within 48hrs, Monday to Friday.